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ServiceNow Training Course
Prism IT Corp 2017 H1B Sponsorship
  • Prerequisites
    • Basic
  • Demos
  • Job Trend / Job Market for ServiceNow
  • Direct Client Requirements for ServiceNow
  • ServiceNow Course Content
    • Note : We Provide Customized Course Content Based On Your Requirement.

      Module 1 Core Configuration and User Interface

      Objectives:
      Configure Navigation, UI, Search and Branding options, Manage Incident, Problem and Change Lists and Forms,
      activate plugins and use the ServiceNow Mobile Platform
      1. UI Essentials Lab: Configure Navigation, UI, Search and Branding options
      2. Configuration Essentials Lab: Manage Incident, Problem and Change, Lists and Forms and activate
      plugins
      3. Mobile Platform Lab: Use the ServiceNow Mobile Platform on Smartphone and Tablet Devices

      Module 2 User Administration
      Objectives:
      Configure User Accounts, Groups, and Roles
      1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record,
      Assign Roles to a Group, Add Users to new Groups, Create and Test New Assignment Rule

      Module 3 Data Management
      Objectives:
      Work with the App Creator, Import Data and add Configuration Items (CIs) to the CMDB
      1. Tables and the App Creator Lab: Create new Tables, Applications and Modules
      2. Import Sets Lab: Work with Import Sets and Transform Maps
      3. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

      Module 4 Service Automation Platform
      Objectives:
      Work with key ServiceNow Platform Applications and Functionality: Knowledge Base, Service Catalog,
      Workflows, SLAs, and Reporting tools
      1. Knowledge Base Lab: Create and Attach Knowledge Base Articles
      2. Service Catalog Lab: Create Service Catalog Items and Add Variables, Create a Service Catalog Order
      Guide
      3. Workflows Lab: Create new Workflow and Approvals
      4. SLAs Lab: Define an SLA for Catalog Requests
      5. Reports Lab: Run Reports and work with Gauges and Homepages

      Module 5 Core Application Administration
      Objectives:
      Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Configure Application
      Security, Work with Events and Notifications
      1. Policies and Interaction Lab: Work with UI Policies, Data Policies, UI Actions, Business Rules and Client
      2. Application Security Lab: Provide Application and Module Access for a specified role, Create an
      Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict
      column Read Access
      3. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event,
      Create a Notification based upon a Business Rule, Configure and send an email notification,
      Create an SMS notification


      Module 6 Ongoing Maintenance
      Objectives:
      Create and Apply Update Sets, Learn about the Upgrade Process and Release Cycle, Record Baseline
      Performance Statistics and Use Social IT Capabilities
      1. Update Sets Lab: Create then Retrieve an Update Set
      2. Upgrades, Performance and Troubleshooting Lab: Confirm Release and Upgrade Status, Edit New Build
      Notifications, Review Baseline Statistics
      3. Social IT Lab: Configure Live Feed to Automatically Post High Priority Incidents

      Module 7 Case Study

      The Case Study has been divided into 8 task categories as a guide to deployment:
      Task 1 – Add Users, Groups and Roles
      Task 2 – Customize an Instance
      Task 3 – Import Users
      Task 4 – Schedule Reports
      Task 5 – Add Knowledge Base Articles
      Task 6 – Personalize Homepages
      Task 7 – Configure Security
      Task 8 – Display External Webpages