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ServiceNow Training Course
Prism IT Corp 2017 H1B Sponsorship
  • Prerequisites
    • Basic
  • Demos
  • Job Trend / Job Market for ServiceNow
  • Direct Client Requirements for ServiceNow
  • ServiceNow Course Content
    • Note : We Provide Customized Course Content Based On Your Requirement.

      Module 1 Core Configuration and User Interface

      Configure Navigation, UI, Search and Branding options, Manage Incident, Problem and Change Lists and Forms,
      activate plugins and use the ServiceNow Mobile Platform
      1. UI Essentials Lab: Configure Navigation, UI, Search and Branding options
      2. Configuration Essentials Lab: Manage Incident, Problem and Change, Lists and Forms and activate
      3. Mobile Platform Lab: Use the ServiceNow Mobile Platform on Smartphone and Tablet Devices

      Module 2 User Administration
      Configure User Accounts, Groups, and Roles
      1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record,
      Assign Roles to a Group, Add Users to new Groups, Create and Test New Assignment Rule

      Module 3 Data Management
      Work with the App Creator, Import Data and add Configuration Items (CIs) to the CMDB
      1. Tables and the App Creator Lab: Create new Tables, Applications and Modules
      2. Import Sets Lab: Work with Import Sets and Transform Maps
      3. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

      Module 4 Service Automation Platform
      Work with key ServiceNow Platform Applications and Functionality: Knowledge Base, Service Catalog,
      Workflows, SLAs, and Reporting tools
      1. Knowledge Base Lab: Create and Attach Knowledge Base Articles
      2. Service Catalog Lab: Create Service Catalog Items and Add Variables, Create a Service Catalog Order
      3. Workflows Lab: Create new Workflow and Approvals
      4. SLAs Lab: Define an SLA for Catalog Requests
      5. Reports Lab: Run Reports and work with Gauges and Homepages

      Module 5 Core Application Administration
      Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Configure Application
      Security, Work with Events and Notifications
      1. Policies and Interaction Lab: Work with UI Policies, Data Policies, UI Actions, Business Rules and Client
      2. Application Security Lab: Provide Application and Module Access for a specified role, Create an
      Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict
      column Read Access
      3. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event,
      Create a Notification based upon a Business Rule, Configure and send an email notification,
      Create an SMS notification

      Module 6 Ongoing Maintenance
      Create and Apply Update Sets, Learn about the Upgrade Process and Release Cycle, Record Baseline
      Performance Statistics and Use Social IT Capabilities
      1. Update Sets Lab: Create then Retrieve an Update Set
      2. Upgrades, Performance and Troubleshooting Lab: Confirm Release and Upgrade Status, Edit New Build
      Notifications, Review Baseline Statistics
      3. Social IT Lab: Configure Live Feed to Automatically Post High Priority Incidents

      Module 7 Case Study

      The Case Study has been divided into 8 task categories as a guide to deployment:
      Task 1 – Add Users, Groups and Roles
      Task 2 – Customize an Instance
      Task 3 – Import Users
      Task 4 – Schedule Reports
      Task 5 – Add Knowledge Base Articles
      Task 6 – Personalize Homepages
      Task 7 – Configure Security
      Task 8 – Display External Webpages